Satisfaction assurance

 

We understand the importance of your satisfaction, and we want to assure you that our billing department follows a strict process to ensure that every payment is only forwarded to drugstores once we receive verification of delivery and positive feedback. However, we acknowledge that unforeseen circumstances can occur. If your purchase is not delivered on time or arrives in an improper condition, such as being damaged, crashed, or containing incorrect pills, we are committed to finding the best possible solution for you.

 

In such cases, we offer two options:

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1. Free Reshipment: If your order is not delivered as expected, we will gladly reship it to you at no additional cost. This ensures that you receive the medication you need without any inconvenience.

2. Money Back Guarantee: In the event that we are unable to fulfill your order or rectify any issues, we offer a refund option. Your satisfaction is our priority, and we want to ensure that you are not only receiving quality products but also a hassle-free experience.

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We want to emphasize that our reshipment and money back guarantees are valid only if the mistake or issue is on our side or the delivery service. It is essential for customers to provide accurate shipping details and make reasonable attempts to receive the package.

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Please note that reshipment or refund requests will not be processed for the following reasons:

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• Incorrect Shipping Details: If the package is undeliverable due to incorrect shipping information provided by the customer, we cannot be held responsible.

• Failure to Meet Courier: If the customer fails to meet with the courier or is unavailable at the specified delivery address, it is the customer's responsibility to arrange an alternative delivery option or pick up the package as instructed.

• Neglecting Package Retrieval: If the customer fails to make an effort to retrieve the package from the nearest post office or courier location, despite receiving a notification, we cannot initiate a reshipment or refund.

• Unnecessary Medication Purchase: If a customer purchases medication they do not genuinely need, our reshipment or refund policy does not apply.

• Failure to Follow Storage Instructions: If the customer neglects to follow the storage instructions provided for the product, resulting in wastage or damage, reshipment or refund requests cannot be accommodated.

 

We want you to feel confident in your interactions with us. Therefore, we guarantee the utmost security and protection of your personal data, adhering to all international regulations. For quality control purposes, all phone conversations are recorded, and our supervisors regularly review these recordings to enhance our service level. We are dedicated to continuously improving our services and greatly appreciate your loyalty.

Your satisfaction is our commitment, and we strive to exceed your expectations at every step of your experience with us.

 

 

Frequently Asked Questions

 

Q: How do I place an order?

A: To ensure convenience, security, and a personalized experience, we only take orders by phone. Simply fill out the Order Form in the Contact section, and one of our sales representatives will call you to assist with your order. Meeting the courier to receive your goods is the next step— it's that simple!

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Note: Prices may differ from those quoted over the phone. Bulk orders or wholesale inquiries are eligible for special discounts when placed over the phone.

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Q: Can I order Valium?

A: No, we do not sell any narcotic, habit-forming, or controlled substances.

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Q: Do you accept my insurance coverage?

A: Unfortunately, we do not accept American insurance.

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Q: Is it legal to import medication?

A: The FDA's "personal importation policy" allows consumers to import prescription drugs for personal use, not for resale.

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Q: Do I have to pay any duties, taxes, or other fees?

A: No, you do not have to pay any duties or fees. The medications are ordered directly from manufacturers for personal use, ensuring a hassle-free experience.

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Q: What about refills?

A: We provide refill reminders after your confirmation. When you are about to run out of medication, our customer support will reach out to you to assist with placing your order.

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Q: How long does order processing take?

A: Rest assured that all orders are confirmed, processed, and shipped within 48 hours. In most cases, orders are dispatched within 20 hours of being placed.

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Q: How can I pay for my order?

A: We accept Visa, MasterCard, American Express, Discover, eChecks, and PayPal for your convenience.

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Q: What about the quality of the medications?

A: Generic medications are as safe and effective as their brand-name equivalents. Generic drugs are produced and sold by companies other than the original manufacturer after the patent protection has expired. This competition drives down prices while strict government regulations ensure that generic medications are identical to their brand-name counterparts. Rest assured, all medications sold in our store are approved by local authorities, including the Indian and USA FDA.

 

 

Refund Policy

 

We take pride in being an affordable online pharmacy with a global reputation. We value the satisfaction of our thousands of loyal and happy customers who regularly refill their orders with us. If you encounter any issues with your delivery or the products you received, please notify us immediately, and we will take prompt action to address the problem.

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In most cases, customers are eligible for free reshipment to ensure that you receive the correct and undamaged products.

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We also offer a full refund, including shipping and handling fees, for any dissatisfaction with your order. Please reach out to us if there is anything you are unhappy with.

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However, please note that there are certain cases in which orders cannot be refunded:

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• Customer provided an incorrect shipping address.

• Customer was unavailable to meet the courier who delivered the parcel.

• Customer failed to collect the order from the local post office after receiving a notice from the courier at the shipping address.

• Customers placed an order for a medication that they do not need.

• Customers did not adhere to proper storage conditions, resulting in product spoilage.

 

Typically, it takes no longer than two weeks for a customer to see the refunded amount returned to their account.

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Any orders that were charged but lacked sufficient information for shipping or contained incorrect information (such as shipping details or prescriptions) will be automatically refunded after two weeks of submission.

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Privacy Policy

 

General

Your privacy is of utmost importance to us. We want to assure you that any information collected through this website, which is considered private, will never be used for commercial and/or marketing purposes. All pages where users are required to enter their private information are encrypted with SSL technology. The information you provide for making a purchase will only be used to process your order. We do not share any private information with third parties. Any contact information provided by our customers is solely used for order processing, recurrent billing notifications, and service-specific announcements.

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Please read this Privacy Policy thoroughly, and if you do not wish to provide any personal information, please do not proceed to checkout.

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Personal Information We Collect

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To provide a comprehensive service, we collect the following personal information:

• Full name

• Email address

• Telephone numbers

• Billing and shipping addresses

• Product-specific information

• Credit card details

• Customer's agreement with the Terms of Use

 

Personal Information We Collect

In order to provide full service we collect the following personal information:

 

Use of Personal Information

We collect personal information about our customers solely to provide the requested service. We may contact you by mail, telephone, or email for the purpose of providing the service. No personal information is sold or shared with third parties for commercial or marketing purposes. We may also contact you to notify you about the time for your next refill, special promotions, or to gather feedback about our products and services.

 

Disclosing Personal Information

We only disclose your personal information when required by federal, state, or local law, court processes, suspicion of illegal activities, medical emergencies, or any other legitimate authorities' request. We do not disclose personal information to companies or individuals without legitimate rights granted by authorities and the court.

 

Service Providers

To ensure a complete service, we work with third-party service providers such as hosting companies and web security companies. None of these third parties receive any personal information about our customers.

 

Cookies

Like many other online stores, we use cookies to track our customers, store shopping cart items, and gather statistics. Most cookies are deleted soon after leaving the website. If you wish to delete cookies manually, you can refer to the "help" section of your browser. Please note that rejecting cookies may limit the available features of this website.

 

Changes to this Policy

We reserve the right to modify this privacy policy as long as these changes are in compliance with federal and state laws. Any amendments to the policy will take effect only after being published in this document.

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The personal information we collect may include:

• Language and currency preferences

• Full name

• Email address

• Telephone numbers

• Billing and shipping addresses

• Product-specific information

• Credit card details

• Customer's agreement with the Terms of Use

 

When it comes to processing payments, billing information is shared with processing companies and banks for payment processing purposes. Fulfillment houses receive shipping information and are responsible for shipping the products ordered.

 

We want to emphasize that we handle your personal information with the utmost care and only collect what is necessary to provide our services. We prioritize the security and confidentiality of your data, and we do not share your private information with unauthorized third parties.

 

Please be aware that by using our website and providing your personal information, you consent to the collection, use, and storage of your data as outlined in our privacy policy. We encourage you to review our privacy policy regularly for any updates or changes.